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Dear Patient, Friend, and Colleague:
I'd like to take this opportunity to welcome Dr. John Sefter to Orthopaedic
Associates, continuing our tradition of providing quality orthopaedic care
to the Baltimore community.
Dr. John Sefter joins our practice as an orthopaedic surgeon with a focus
on spine surgery including lumbar, neck and low back surgery as well as
conservative care of the spine. His medical specialties also include
general orthopaedics, trauma and fracture care. He returns to our practice
after completing a spine fellowship with Orthopaedic Associates in 1992 and
eight years as a practicing spine surgeon in Savannah, Georgia.
Dr. Sefter sees patients at our Bellona, O'Dea and BelAir offices. Please
join me in welcoming Dr. Sefter to Orthopaedic Associates.
Sincerely, |
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Dear Patient: Effective communication plays a key role in the doctor-patient relationship. One measure of our success depends on a patient's ability to reach our offices and have his or her call handled in a prompt, efficient fashion, which is why I'd like to take a moment to tell you about our new, recently installed, state-of-the-art phone system at Orthopaedic Associates. Our practice has grown considerably in the past few years, increasing the volume of phone calls to our offices. We recognized that our phone system did not keep up with our growth. The new phone system is designed to handle this expansion. It is important to let you know that significant changes in how your calls are answered have been made and we thank you for your patience. The most important aspect of this new system is that a live operator will still greet our patients first, not a voicemail recording listing many confusing options. Your call will then be transferred appropriately. If the person you'd like to speak to is on another line or unavailable, you will have the option to either stay on the line or leave a voicemail message. The new phone system also links all of our offices so patients in the area do not have to call long distance. Obviously it is very important to us that everything is functioning properly and is accommodating to our patient population. Please feel free to call me personally with any suggestions you may have. Thanks again for your patience and cooperation during this transition period.
Sincerely,
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